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I don’t do a lot of fast food anymore, but tonight it was late, I was tired, I still had to drive home blah blah blah. I had ducked into one of the “Bread” places in the outside mall I’d gone too, but apparently no one wanted to take my order, so I left.

Now I was really hungry and eager to start home. I figure – something simple from BurgerKing.

As I order, I ask — do you have hot chocolate? yes. OK, I’d like that for my drink. I pull up and the young girl has two bags. I look in the first bag – she says it’s my hot chocolate. What? Why is it in a big bag? I ask – isn’t it mixed? No.

It’s not already mixed? No.

“Um, I’m in a CAR — I don’t want to mix a packet of hot chocolate mix into an open cup of hot water.” I hand the whole bag back to her. She asks if I want something else. No not really. I want hot chocolate but I want it to be already mixed.

She says – you don’t want a drink? No. You’re going to be charged for it anyway…

At this point I say — OK then, how about I just don’t take the whole thing? How about that? (mind you, I haven’t paid for anything yet.

At this point someone else comes over and shows her how to change the order and delete the drink.

Now I ask you: would it have been impossible to say (even with a small amount of cheerfulness) – oh, sorry, I’ll mix that for you.

I come home and type in BurgerKing’s URL, thinking that having non-mixed hot chocolate in a fast food place has to be one of the silliest things ever. Here’s what I found:

“Communication with Burger King Corporation is not accepted via e-mail.”

So much for “Have It Your Way.”