Gotta love Apple.
- Plug Airport Express in.
- Airport Utility Software finds it.
- Set up new wireless network or replace a previous device with this one, using the same settings?
- Please wait while it restarts.
- Oops a problem – you should do this.
- Please wait while it restarts.
- OK. You’re done.
That was a whole lot better than my call to Fairpoint to see if it was a local outage after the big storm. Looked up the number on my iPhone. Pressed the option for internet support. That is an incorrect option. Horrendous quality hold music. Classical with constant interruptions of static and other weirdness. Person comes on. Asks for phone number. Can’t find account. Asks for name. You can’t find my account? No you called the wrong number. Really. He gives me the number I was supposed to call. I tell him I called the number on the web site AND the hold music is terribly messed up. Call the other number. Still can’t really find my account. Finally does. He sees my modem is working fine so he wants to do troubleshooting starting with please plug your computer directly into the modem. No thanks I say, that’s not going to happen because it’s completely on the other side of the house. Bye. At least he didn’t insist that I restart everything with a 10 second pause.
Anyway, back in business.
