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Last time, gentle reader, I wrote some vague phrases about starting out assuming a goodness in people. Today, although I find all that still true, I find myself confronting those times when people are just, well, incredibly rude.

Today I worked until 4 (was scheduled until 3:30 but was actually SELLING something to a real customer!). As I started home I thought – I’ll just pop in to my MD’s office. I really need a flu shot and maybe a pneumonia shot as well. I doubted if they’d give me one on the spot but I’d see what they have for appointments. I go in and explain what I need and that I normally work from 9 or 10 to 6 or 7 so I need something early, probably first thing in the morning. For them that’s 7 or 7:30 am. After the interminable last name, first name, date of birth litany, I’m told that they’re only doing nurse appointments for flu shots. How about 9:30 on Friday. How about I explain again that I work from 9 or 10 til 6 or 7. How about 8:15 am. How About I have to BE at work most days at 9 am, so I can’t be HERE after 8 am. Well all they have is 8:00 – 2 pm for nurse appointments.

She actually told me there was nothing she could do but have the head nurse call me tomorrow to discuss this and what’s my Date of Birth and phone number again? I point out that of course, I’ll be working tomorrow, so probably won’t be home whenever the nurse calls me. thanks anyway.

Now how’s THAT for caring customer service? AND she was a little annoyed that I walked away from the counter as I explained that I would indeed be working tomorrow and not be there. As they say – get over it honey. It was better than me actually saying what was in my head.